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Retail

Enhance workforce capability with Kallidus

Supporting the retail industry

Kallidus has a strong track-record in helping retail businesses to get the most out of their investment in learning and talent systems to support business transformation and growth. We can provide a cost-effective model that is flexible, scalable and future-proof, and help you to develop a customer-focused culture from the top down, which is supported by the right technology and strategy for long-term business success.

We understand that your employees are critical to your success as a business. So whether you’re looking to improve seasonal onboarding processes, develop an agile succession strategy or decrease staff turnover with a more engaging approach to learning, Kallidus can help you to deliver an effective people development solution that grows with your business.

The retail sector loses £628m per year by failing to inspire its workforce. By investing just 10% more in staff engagement, UK retailers could add £2,700 per employee in profit. Maverick (2013).

At a glance

  • Onboard seasonal staff quickly and cost-effectively
  • Minimise downtime with multiplatform, 24/7 learning
  • Support global initiatives with multilingual capability
  • Centralise reporting across multiple stores
  • Reduce turnover with targeted CPD programmes
  • Create a customer-centric culture with scenario-based learning


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Leading builders' merchant and retailer case study

Award-winning, new learning-ready culture increases e-learning uptake by 100% and doubles compliance rates to 92% for UK wholesaler and retailer

The challenge

With 26,000 employees across 2,000 outlets, this British builders' merchant and retailer was using e-learning to conduct compliance and product training, yet their current online strategy could not sufficiently support blended learning across a growing workforce. Learning had become little more than a ‘tick-box’ compliance exercise.

The L&D strategy needed to change perceptions, cultivate leadership support and participation, and instil a true, learning-ready culture.

The results

Staff now have easy access to personalised, culture-specific online learning. The improved learner journey has significantly enriched user adoption and employee engagement, and by moving to a pull culture of self-driven development, the organisation has achieved key efficiency savings.

  • Over 2,500 employees are now regularly accessing non-mandatory training each month, with logins predicted to rise by 300% by the end of the year.

  • In six months, LMS users increased by over 100% and e-learning completions increased by 165%. In the past year, user satisfaction has increased from 50% to 84%.

  • LMS automation has streamlined learning management, saving 500 hours of administration and rolled out at £1m under budget.

  • Employees can access learning offline and on-the-go. In the last year, improved accessibility has helped the retailer double compliance rates to 92%.

Read the full case study

Find out more

  • Best practice guide

    Optimising retail performance with Kallidus

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  • Press release

    Specsavers chooses Kallidus to deliver training to 28,000 employees worldwide

    Read press release
  • Case study

    HospitalityGEM cuts training costs by 60%

    Read case study

A selection of the clients we work with