Leading builders’ merchant and retailer

Award-winning learning-ready culture at a leading UK wholesaler and retailer improves e-learning uptake by 100% and compliance by 92%


This British builders’ merchant and home improvement retailer, consisting of 19 autonomous businesses, employs a diverse workforce of over 26,000 employees operating across 2,000 outlets across the UK and Ireland.

The retailer was using e-learning to conduct compliance and product training, yet their current online strategy could not sufficiently support blended learning across a growing workforce. Learning had become little more than a ‘tick-box’ compliance exercise, and there was a distinct lack of interest in personal development using online programmes across the workforce.

Why Kallidus?

To improve learning outcomes in the long-term, the L&D strategy needed to change perceptions, cultivate leadership support and participation, and instil a true, learning-ready culture.

The organisation launched Kallidus LMS to help them to move from a compliance model – which pushed e-learning out to the workforce – to a pull approach: using an engaging, soft skills-focused programme, which delivered personalised e-learning as part of a new group-wide culture to support long-term learning and development.

The results

Staff now have easy access to personalised, culture-specific online learning. The improved learner journey has significantly enriched user adoption and employee engagement, and by moving to a pull culture of self-driven development, the organisation has achieved key efficiency savings.

  • Over 2,500 employees are now regularly accessing non-mandatory training each month, with logins predicted to rise by 300% by the end of the year.

  • In just six months, Kallidus LMS users increased by over 100% and the number of e-learning completions increased by 165%. In the past year, user satisfaction has also increased from 50% to 84%.

  • LMS automation has streamlined learning management, saving 500 hours of administration and enabling the entire blended learning programme to be rolled out for £155,000, more than £1m under budget.

  • Employees can access learning offline and on-the-go. In the last year, improved accessibility has helped the retailer double compliance rates to 92%.

"The results have been phenomenal: we have exceeded training targets, and our strategy continues to drive key benefits for learners and the business as a whole. Tracking and managing colleague development has become proactive rather than reactive, and we are now combatting key skills gaps far more effectively."

Learning Solutions Manager

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