Leading insurance provider

Kallidus helps leading UK insurance company increase learning compliance by 28% to 90%


This leading insurance provider offers specialist insurance in the UK and overseas. With the marketplace more regulated and competitive than ever, learning and development is critical for improving business performance and success. The organisation needed an integrated LMS and performance management solution that would help to improve the visibility of management information, streamline training resources, improve compliance, and allow learners and managers much more control over their development with easy-to-access, personalised learning.

Why Kallidus?

As the company’s Learning & Organisational Development Officer explains, “With a strong track record in the financial services sector, Kallidus was the perfect fit. We chose Kallidus because of their experience in our sector and because we got a good sense of a partnership approach.

“With consultants who really understand customer challenges, having previously worked client-side, we felt Kallidus was particularly well placed to help us make real improvements to our learning and development. The Kallidus integrated solution also represented good value for money.”

The results

Kallidus LMS has centralised training resources and budgets and provided a one-stop-shop for learning and development. More than 800 employees are using the system to access e-learning courses for key technical and mandatory subjects and for bite-sized blended learning initiatives aligned to individual learning needs.

  • Greater visibility of training information has played a key role in helping to improve compliance by 28%. Learning compliance has risen significantly from 62% to an average of 90% across the business.

  • The centralised system has streamlined administration and removed the burden of manually tracking and chasing course attendees, freeing up around three working days every month within the L&D department. This is being invested back into continuous development activities.

  • Kallidus also supplied financial compliance e-learning modules. These were so well received by learners that the claims department has developed some of its own engaging content for new starters, using authoring tools supplied by Kallidus. The move from classroom training to e-learning has resulted in further significant cost savings.

  • Kallidus LMS has enabled the organisation to link behavioural competency frameworks with training and professional CPD. The LMS provides personalised access for each user to the company’s Training Academy, offering Chartered Insurance Institute (CII) qualifications and other accredited training programmes, whilst supporting key train-the-trainer and coaching initiatives.

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"One of the greatest advantages of Kallidus LMS is the visibility and quality of management information we now have at our fingertips, making every investment in L&D smarter and more accountable."

Learning & Organisational Development Officer

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