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Course: Customer Service Knowledge and Attitude

Course | Customer Service Knowledge and Attitude

Customer Service Knowledge and Attitude

An interactive and engaging online course on customer service knowledge and attitudes for employees.

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How it works

Everyone in a customer service role needs to know their products inside out to be able to give the customer the best service possible. Putting the customer’s needs first will ensure that the conversations you have with them are productive and successful.

Do you know why customers choose your products or services? Learn how to link the features and benefits of what you sell to your customer’s needs and always put the ‘customer first’ in your thinking, attitude and approach.

Get a demo or quote

The benefits of choosing off-the-shelf eLearning

  • Fun, accessible, and interactive online training
  • Customise courses to fit your brand
  • Up to 100 languages available
  • Free eBook to boost knowledge retention and support real-time implementation
  • Learn on-the-go with mobile-friendly courses
  • Add your own content; policies, procedures, PDF, videos, and more
  • CPD, RoSPA, IATP, and ECSC assured

 

Take a look at our accreditations

Feefo trusted service award logo in grey
Cyber essentials logo in grey
ROSPA member logo in grey
CPD certified logo in grey

This course covers

  • Features and benefits of your products and services and the sector you operate in
  • Your organisation’s systems and services
  • Your team’s strengths and weaknesses
  • Your competitors’ products, systems and promotions

Course details

Blue compliance icon

Anyone in a customer facing role

Blue time icon

17 minutes with a 5 minute post course test

Blue icon of a book signifying knowledge and learning

eBook Available

Get a demo or quote

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Kallidus off-the-shelf content is expanding in more ways than one!

Keep coming back to check on our growing list of courses and supported languages.

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Yes! We can support your language!

Check in as we are always supporting new languages.

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“We have been developing for over 20 years, so we really know what works for customers and learners”

Jackie Finlay, Head of Off-the shelf learning

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