Explore the transformative impact of the FCA’s Consumer Duty on customer-centric practices in financial services, shaping ethical conduct and organizational excellence.
Course Length: 20 minutes
Category: Business SkillsIn this course, your learners can expect to take away the following knowledge:
Who? Companies with a desire to navigate the evolving financial landscape with confidence.
Why? The Consumer Duty Course ensures they grasp regulatory nuances, fostering ethical conduct and enhancing customer satisfaction, driving organizational success in compliance-driven markets.
Who? L&D teams who are looking to cultivate vital financial competencies among employees within key business units
Why? This course ensures a comprehensive understanding of regulatory shifts, fostering ethical behavior, and enabling teams to contribute effectively to organizational success in the financial industry.
Who? Financial professionals who must comply with financial regulatory statures in order to best serve customers.
Why? This course will teach regulatory compliance, enhance ethical conduct, and equip individuals with the knowledge to foster a resilient and responsible financial environment in line with the evolving standards set by the Financial Conduct Authority.
Anyone who serves the financial needs of the business
20 minutes
eBook Available
Mobile-friendly
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Jackie Finlay, Head of Off-the shelf learning
